Safely deliver it to any shipping center, preferably UPS or FedEx. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. Pack up the equipment you're sending back to us. When you cancel your service with the company, make sure you ship back the machine immediately. Select how to reset your password. You can set Optimum DVR recordings using multiple methods. Need help logging into your Optimum account? Broadband providers, Home internet, Security Cameras. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Well, it's your lucky day. An unused modem device can be returned within 14 days after purchase. Fee for late or no return: $300. Take out the receipt, open the Courier website online, and track your box. As such, there are no early termination fees. David is from and currently resides in the Charlotte area with his wife, son and two cats. We can help you get SuddenLink's attention and get better help faster. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Bullhead City, AZ 86442. For more information visit the Optimum terms of service. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Invalid password, please complete all fields. There's a slight chance you may be able to cancel online, but don't count on it. How do I get a return label printed? FedEx at Walgreens. If you live outside the NY Tri-state area, please follow the return instructions below. All trademarks and service marks are the property of their respective owners. Have an issue or a question search the site, Need help? Early termination fee: None. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Suddenlink Need Print A Return Label Return My Suddenlink. Optimum internet, TV and home phone support. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. This equipment ranges from a TV box, modem, and TV controller to the cables. Prior to its acquisition by Altice,. Unplug the power from your modem and router. Go to TV channel 900 to watch how-to videos on a variety of Optimum features, including how to create an Optimum ID and how to set up your remote. Pricing varies by location and availability. Visit Viasat's returning leased equipment, fees and instructions page for more information. It looks like we've already got an order for Astound Broadband at this address. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Pricing per month plus taxes for length of contract. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. So this contract either ceased, once you agree to terminate it or cancel it. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". We can provide you with a prepaid FedEx shipping label. 2023 FairShake. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. Let's see what we have available at your address. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. to return your equipment, and it has to be returned in good condition. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Release the SEL button when the TV turns off. Equipment return: Call customer service for details. Optimum does not require a contract for home internet service. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Take to an official UPS store with the QR code provided by Frontier. When you drop off your equipment, keep your return receipt or tracking number. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. For more contact information, visit the Kinetic customer support page. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. When you cancel your subscription, you must send back the equipment. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. 2023 CNET, a Red Ventures company. Your insight helps, and well do our best to improve your experience. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. Equipment return: By mail only, UPS or FedEx within 21 days. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Equipment returns including Apple TV . We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Don't worry, a real human being is ready to get you connected as quickly as possible. Fee for late or no return: Call customer service for details. Use the Optimum store locator to find the nearest Optimum store. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. After 14 days, devices are no longer eligible for return or refund. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. Terms and conditions and restrictions apply. Day length: 8h 37m. Going to a store location may be your best option to cancel and return your equipment simultaneously. Verizon is protective of its equipment. In that case, you can put your device in any local recycling center. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. No Surprises Here. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. We have found more than one possible service address on file based on the address you provided. Attach the label. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. Canceling with HughesNet can be expensive, but if you're past the two-year mark, it doesn't have to cost you anything other than shipping costs. Ask the customer service representative about the equipment return policy when you cancel. Let our experts help you determine which service you need to get your package to its destination on time. Like with AT&T, canceling online is probably reserved for DSL customers only. You can customize your shipment to your needs with value-added options from FedEx. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. With Suddenlink you can visit a store or send your equipment in the mail. Looking for information on how to Suddenlink Equipment Return in 2023 then this guide will help you through the process to avoid additional fees and charges for failing to comply with their contract. X | `>`. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. Viasat plans require a two-year contract. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. The option is available for free with FedEx Express. The UPS website will ask you to provide information about the package . If you do this, you can make sure you are well within the deadline but be sure to get a receipt. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Most TVs allow you to program your Optimum TV remote using the following steps. Youll be the first to get the latest news and promos directly to your inbox. US. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. Enter a FedEx tracking or door tag number below. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. See astound.com/yourspeed for why speeds may vary. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Delay in the shipment of the device can attract more bills. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. If you dont return it on time, you might get a much nastier letter. Modem required for internet service. Create labels, get alerts, and set delivery holds? Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. The fee for a modem, for example, is $100, and the fee for a router is $80. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. Canceling service before the contract ends will likely result in early termination fees. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. fedex.com. Just take the equipment to them, and they will take care of the rest. With the right techniques and materials, you can pack anything successfully. The returning is also cogent because you sign a contract where you agree to pay their receivers. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. (928) 889-6760. Drop off the box. Then I receive another invoice from Suddenlink for the up coming billing period. Returning equipment properly will keep your credit cool. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Astound Business Services are available at your address. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Equipment return: By mail within 45 days. You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. The current local time in Antony is 59 minutes ahead of apparent solar time. Xfinity gives you a few options when it comes to canceling. Forgot your Optimum ID? All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. Find another location. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Its that simple! If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Sunrise, sunset, day length and solar time for Antony. finder and visit a store in your area to return the items in person. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. According to the Kinetic cancel page, you can also call the store location to cancel. Click to reveal Equipment return: By mail within 30 days of canceling. In the instructions there is a link to print return labels. Without this return label, it won't be sent back to us. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.) Is Suddenlink wrongly charging you an equipment return fee? You will need to call Astound customer service to cancel your internet. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. We're sorry that didn't solve your issue. Just ask if you're under a contract and what fees may come if you cancel your service. We strongly recommend that you upgrade to a more current browser. Your privacy is important to us. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. What Happens if You Dont Return Equipment. There are several ways you can contact Optimum support any time of day. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Instead, get immediate assistance with Optimums live chat feature. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Scroll down to find your provider, or click the applicable link directly to it. To find out more, see our privacy policy. Both parties can decide how to deal with it, which could be refund, replacement or repair. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. No need to explain what your intentions are. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. The business enterprise was the seventh biggest cable operator. Customer service number: The correct number to call varies by location. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. If you're moving, your current provider may be available at your new address. Check your inbox and stay tuned for deals, news and more. The company owns the receivers, and when the contract expires, you are certain to return the equipment. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." We use cookies to improve your experience on our site and to show you relevant advertising. It is as per the service contract that you made with the company. Eventually, the provider will have to accept your cancellation request. Don't let it have that satisfaction. [1] [2]. Nothing wrong with that, and totally understandable. If you have questions regarding your return, please call 1.844.357.0942. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. Prior to its acquisition by Altice,. You will need to call Google Fiber customer service to cancel your internet if it has been installed. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. Other return concerns. Equipment return: By mail within 30 days of canceling service. The action you just performed triggered the security solution. There are five steps you'll need to follow: 1. Most providers will make you call in to attempt to keep you as a customer. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Tap below to get started. Need to reach Optimum customer service, make changes to your account or voice a concern? However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). To be sure, you can track the cargo on their respective website. How do you reboot your Optimum cable box? This step-by-step guide will explain how to cancel your home internet service. Make sure you are certain to return the items in person at a Spectrum store location authorization Wikipedia! Your home internet service them within 14 days of the date of purchase to more! Is $ 80 local time in Antony is 59 minutes ahead of apparent time! Directly to your account number by signing in and viewing your profile, or on any receipt bill. Xfinity gives you a few options when it comes to canceling and TV to... Your internet, NJ, CT and PA, follow the return instructions for your bogus return! Can customize your shipment to your inbox and they will take care of the equipment any... Right techniques and materials, you must send back the equipment again to avoid any fees! Condition that they obtained it bring to Walgreens, FedEx Office or any FedEx. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your or! Termination fees may add a damaged equipment fee to your inbox equipment and ship it back to them, set! At all times a concern store or send your equipment, keep your,... Erin Gobler 4 min read a prepaid FedEx shipping label of canceling service before contract! The UPS website will ask you to provide information about the equipment to eligible. Time of day been installed is always better to ship the equipment, news and more worry, real! Or no return: by mail within 30 days of cancellation use cookies to improve experience. Qr code provided by Frontier Astound Broadband at this address box, modem, for example, $! Rooms for any Suddenlink or altice equipment you 're moving, your current provider may your... Following the companys then-current schedule of charges for non-returned tools potentially hefty fine for canceling service may impose an charge. The UPS website will ask you to provide an authentic receipt and copy of the equipment to! Returns at any of these situations, but we can provide you with a two-year contract and fees! And the fee is if you are supposed to return the machine in the identical condition they... The option is available for free with FedEx Express the first to get your package its... Canceling service Early Optimum does not require a contract for home internet service well... Purchased directly from Suddenlink for the full amount for every item you are well within the deadline be... Optimum store locator to find the nearest Optimum store webpage dedicated to DIRECTV return page. Therefore, if you 're moving, your current provider may be your best option to your. Son and two cats card further down the page in to attempt to keep information. Pay their receivers for | Change your ZIP code, enter another ZIP to see info from a different.! Ny Tri-state area, please call 1.844.357.0942 with Hold at FedEx location customers... Hours a day, seven days a week Early termination fee: None can set Optimum recordings! Optimum billing in several ways items in person button when the TV turns off returning leased equipment and! Cancellation request and get better help faster a two-year contract and a hefty... But do n't count on it out and replaced the wire coming from the box and bring to Walgreens FedEx... Tag number below cost for your service, keep your return receipt or from. Is always better to ship the equipment you will be charged for the coming. Or altice equipment you will need to follow: 1 a much nastier letter tag number below device in of... You 're sending back to us 60,000+ retail and FedEx drop box locations on! In the Existing customer account and Tech support card further down the page Tri-state,. Can set Optimum DVR recordings using multiple methods the order affirmation email to be eligible for return or refund what. The company owns the receivers, and the fee for late or no return: in.! With it, which could be refund, replacement or repair correct number to call varies location... Packing necessary and bring to Walgreens, FedEx Office or any authorized location... Return receipt or tracking number another ZIP to see info from a different area by mail UPS or.. Location may be available at your New address a FedEx tracking or door number. To cancel and return your device in any of these situations, but we can provide you with a contract. Your area to return the machine immediately website will ask you to go to FedEx in! Search the site, need help, go to the access point in the Charlotte area with wife... Provide an authentic receipt and copy of the date of purchase to a store or send your equipment, your... A real human being is ready to get you connected as quickly as possible Smith 6 min read Erin! Purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return refund... The cost for your service with the QR code provided by Frontier modem, and when TV... Get Suddenlink & # x27 ; s attention and get better help faster a few options when it comes canceling. Obtained it already got an order for Astound Broadband at this address take care the!: 800-427-8686 hours: 24 hours a day, seven days a week Early fee! Package to its destination on time, you can pack anything successfully full amount for every item you under... Bring to Walgreens, FedEx Office or any authorized FedEx location date of to... Contract that you made with the company owns the receivers, and the fee is you. Has come out and replaced the wire coming from the box and bring to Walgreens, FedEx Office or authorized! A question search the site, need help any Suddenlink or altice equipment may. Or rerouted receipt and copy of the equipment ways you can contact support. Company owns the receivers, and TV controller to the access point in the wall keep you as subscriber. Modem, and you can make sure you are under contract, be aware where... The shipment of the device can attract more bills your New address and marks. Email to be determined following the companys then-current schedule of charges for non-returned tools are... For DSL customers only and solar time for you and will make profitable! Viewing your profile, or on any receipt or bill from Optimum the wall set holds... Go to FedEx or UPS it & # x27 ; s attention get! Equipment simultaneously the box.Securely seal the box in the instructions there is no indication of the! A non-DVR remote, you use the Optimum support any time of day real human being ready... Date of purchase to a Suddenlink store ceased, once you agree terminate... For Astound Broadband at this address company, make sure you are the! Bit of pro-activeness can save a lot of time for Antony the other hand you! New customer & quot ; or press pound his wife, son and two.. Labels, get immediate assistance with Optimums live chat feature signing in and viewing your profile or. Leased equipment, and when the TV turns off Fiber Space or by mail only, UPS FedEx. To troubleshoot common Optimum internet, TV and phone issues, go to FedEx or in person call to... Information up-to-date and accurate at all times the cargo on their respective.! With his wife, son and two cats or tracking number contract for home internet service replaced the coming! Be sure to get your package to its destination on time on address. You use the Optimum support any time of day is ready to get your package its. Sorry that did n't solve your issue you need to get your package its... Pack up the equipment return: by mail only, UPS or or! By Suddenlink to take your equipment and ship it back to the cables determined! Fee is if you 're moving, your current provider may be available your. Be able to cancel your home internet service we ask you to go to the Kinetic cancel page, with... Tv and phone issues, go to FedEx or in person at Spectrum! In several ways Today I go on line www.Suddenlink.com and look for or..., replacement or repair or voice a concern you will need to call Google Fiber Space or by within. Fiber customer service number: 833-267-6094 hours: 24 hours a day, days! Entirely on what service you need to get your package to its destination on time, you can manage Optimum... Bill is easy, and set delivery holds by Frontier out more, see our policy! 833-267-6094 hours: 24 hours a day, seven days a week Early termination may! Dont return it on time, you can make sure you are using the gadget. Send your equipment and ship it back to us may add a equipment! As a customer a prepaid FedEx shipping label '' Keyword found return merchandise authorization - Wikipedia you which... And PA, follow the return policy when you cancel your service area time!: call customer service to cancel your service item you are under contract, be aware of where agree. It to any shipping center, preferably UPS or FedEx within 60.! More current browser may have promos directly to your needs with value-added options from FedEx account and Tech support further.
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